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Terms and Conditions

Terms and Conditions

1."Company" means RMS Domestic Packers Movers

2. "Quotation" or Estimate” means the no obligation contract between the Company and the Customer on the mutually agreed terms and conditions.

3."Customer" means the person contracting with the Company to provide the Services, whether or not he is the owner of the Goods, or Fixtures.

4."Goods" means the thing or things in relation to which Relocation Services are to be provided but excluding coins, cash, bank notes cheques, money orders, postal orders, national saving certificates, premium bonds, travel tickets, passport, securities, manuscripts or documents of any description, Jewellery, Perishable goods, hazardous materials like Crackers, Explosives, Chemicals, Filled Gas Cylinders, Battery Acids, Inflammable Oils; such as Diesel, Petrol, Kerosene, Gasoline, Narcotics & Contraband items and other like items.

5.In respect of the Handyman Services: Company takes no responsibility of dismantling or reassembling of particle board furniture’s, Special furniture’s, Air conditioners. Customers are advised to make prior arrangement to use Handyman Services for all such materials.

6.For Vehicle Shifting: (a) Copy of all relevant documents has to be provided and must to be in the name of transferee or an approval from company to move in different name. (b) Cars must have approx. 10-15 liters fuel to drive on and off the loading and unloading point. (c) Two Wheelers: Please empty the fuel tank / oil completely to ensure no spillage / leakage in transit.

7.Any quotation or moving estimate submitted by the Company to provide the Services shall be open for acceptance for a period of 15 days following the submission thereof, and shall thereafter be deemed withdrawn.

8.Once accepted, the quotation and all the terms therein shall be binding. The Company, to the exclusion of the Customer, shall decide how the Services are to be provided, and may vary its decision from time to time upon mutual agreement only and charged accordingly.

9.If Customer terminates the contract deposit towards the confirmation or confirmation advance is cancelled and will not be refunded.

10.The Customer shall ensure that adequate access is available to all relevant premises for the purpose of performing the Services. If the acress is narrow for vehicle or people movement extra charges should be paid to make the delivery arrangement or customer can make their own arrangement.

11.While rendering relocation services the company excludes i) Split pickup/ multiple pickup and/or deliveries ii) Plant removals / Crating of Any Item if not mentioned in the respective quotation iii) Long carry, society/elevator charges and parking charges iv) vehicle detention, if any v) Storage in transit and any force majeure situation vi) any Government taxes or Octroi / Mathadi /Toll / Entry Tax/Labor Union Charges in any state, if applicable vii) collection or delivery using stairs above 2nd floor (if service lift not provided) viii) special handling charges for items which cannot be accessed through elevator (hoisting/stair carry).

12.Unpacking material and Debris shall be company property and therefore reserves rights to pick unpacking material. Unpacking Material shall be charged @ Rs. 75 per carton if retained by customer for Local Shifting or should pay extra transport charges for pick up of material at later date minimum Rs.1500 Charged within Bangalore city.

13.The Insurance does not cover loss or damage arising out of the acts of government, customs authority or official confiscation. It also does not cover loss/damage of the goods packed by owner and or Jewellery/cash, deeds, traveler’s cheque, plants, gas cylinders, alcoholic beverages, contraband or other restricted items.

14.Payment needs to be done prior to packing / dispatch by cheque / credit card with card fee as applicable. As a special case credit till the time of delivery can be given with terms and conditions. In any case if the payment is not cleared before delivery the company reserves the right to withhold the delivery till the complete payment is received.

15. Work undertaken as a result of this quotation will be done on the basis of the Indian Contract Act, 1872. Multiple pick-ups and deliveries are not included except as specified. While every care is taken during the packing, transit risks should be covered by insurance. In the absence of insurance cover, the goods are deemed to be self-insured by you.


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Frequently Asked Questions

  • Q1.Does the platform, Evident Packers and Movers, deals in office relocation?

    Yes, it does! It not only deals in home relocation but you will also get to experience many other services related to relocation, some of which include, corporate relocation, office relation, warehousing, car relocation, loading-unloading, transport services and many other.

  • Q2.What is the most appropriate time to relocate?

    For most of the packing and moving companies, it is the time between mid of May to mid of September which is the busiest time. There isn’t as such any appropriate time to relocate your home or office. It is entirely your need and requirement that matters the most. Nevertheless, if you are trying to set a time for your relocation or you can afford a little flexibility in your relocation schedule, then there are a number of factors that you have to take into consideration. Inform the moving company, before a week or so when you are planning to relocate, so that the packing ad moving company can set for you an appropriate time and date for a hassle free and most convenient relocation. Be a little flexible with the scheduled time of reaching the destination that adds to your convenience.

  • Q3.How can I conveniently find the best packing and moving company in my location?

    There are reviews of the existing customers on the website which will give you a picture of the working style and the reputation of the company in market. Besides that, you may also get an idea of the services they provide and the ease of their working from people who have hired the moving company for their relocation. You should abstain yourself from trusting the reviews from some other moving company.

  • Q4. What should I do, when an authorized person from the moving company comes to my home?

    A person from the company may come to visit your place so as to get an estimate of the overall weight of your belongings, the cost of packing that may incur, and other charges related to the move. Make sure that you already have segregated everything properly so that the estimator can get a clear picture of what tools and man power may be required.

  • Q5.What if my household items are damaged while shifting?

    We take utmost care while our professional do the task of moving your household items. But in case of any unforeseeable conditions, your insurance will help you to claim the damage and hence we strongly recommend to avail insurance for your house move. Evident will not be liable for any damages at any stage of the move.